Senior Manager Integrated Services

3 settimane fa


Cernusco sul Naviglio, Lombardia, Italia KION Group A tempo pieno

About the Role:

We are seeking a highly experienced Senior Manager to lead our Integrated Services program. As a key member of our team, you will be responsible for managing the activities within this program, driving alignment with our business units, and maximizing the return on investment.

Main Responsibilities:

  • Coordinate efforts between Kion, Line, and Still to develop a cohesive CS strategy
  • Develop and maintain commercial toolkits to support sales teams
  • Define and maintain critical front-line metrics to drive sales of new services
  • Link with global functions to ensure seamless operations
  • Coordinate process expansion of IB penetration
  • Work closely with Ops and process teams to ensure smooth operations
  • Win/Loss follow-up actions and commercial presentation coordination
  • Define new services value proposition and sales story

Requirements:

  • At least 5-10 years' experience in senior management roles
  • Experience managing cross-functional teams
  • Degree/MBA qualified or similar level of qualification
  • Demonstrable track record in managing sizeable workforces across countries
  • Technical competencies in Dematic products and solutions, maintenance procedures, and spare parts needs
  • Project management approach and tools to manage installed base
  • Costing and pricing methodologies

Personal Competencies:

  • Leadership and team skills
  • Creativity
  • Ability to analyze
  • Customer focus
  • Situation sensitivity
  • Good communication skills
  • High stress tolerance
  • Results orientation
  • Analytical ability in problem-solving

About Kion Group:

Kion Group is a leading provider of forklift trucks and warehouse technology. We are committed to delivering innovative solutions that drive business success.



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