Senior Manager Integrated Services
3 settimane fa
About the Role:
We are seeking a highly experienced Senior Manager to lead our Integrated Services program. As a key member of our team, you will be responsible for managing the activities within this program, driving alignment with our business units, and maximizing the return on investment.
Main Responsibilities:
- Coordinate efforts between Kion, Line, and Still to develop a cohesive CS strategy
- Develop and maintain commercial toolkits to support sales teams
- Define and maintain critical front-line metrics to drive sales of new services
- Link with global functions to ensure seamless operations
- Coordinate process expansion of IB penetration
- Work closely with Ops and process teams to ensure smooth operations
- Win/Loss follow-up actions and commercial presentation coordination
- Define new services value proposition and sales story
Requirements:
- At least 5-10 years' experience in senior management roles
- Experience managing cross-functional teams
- Degree/MBA qualified or similar level of qualification
- Demonstrable track record in managing sizeable workforces across countries
- Technical competencies in Dematic products and solutions, maintenance procedures, and spare parts needs
- Project management approach and tools to manage installed base
- Costing and pricing methodologies
Personal Competencies:
- Leadership and team skills
- Creativity
- Ability to analyze
- Customer focus
- Situation sensitivity
- Good communication skills
- High stress tolerance
- Results orientation
- Analytical ability in problem-solving
About Kion Group:
Kion Group is a leading provider of forklift trucks and warehouse technology. We are committed to delivering innovative solutions that drive business success.
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