Technical Services Specialist
3 settimane fa
About MongoDB
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
Job Summary
We are seeking a Technical Services Engineer to join our team in Milan. As a Technical Services Engineer, you will combine exceptional problem-solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems.
Key Responsibilities
You will work alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You will be an expert resource on best practices in running MongoDB at scale. You will also focus on the performance of our Cloud platform Atlas and its supported services.
Requirements
The ideal candidate should have a mix of experience in most of the following areas: distributed systems, database architecture and administration, application architecture, data architecture. Experience supporting complex mission-critical product applications and database systems (RDBMS or NoSQL or both) is also required. Strong diagnostics and troubleshooting experience, systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting are also necessary. Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) is also required. Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching is also necessary. Experience working with real-time stream processing using Kafka and serverless computing services such as AWS Lambda, Azure functions is also required. As this role is technical but also about helping our customers, we are looking for excellent communication skills, both written and verbal, and the ability to rapidly learn a wide variety of new technical skills. Ability to think on your feet and solve problems in real-time, strong teamwork, and willingness to seek help when required are also necessary. Strong written and verbal skills in English and Italian are also required. Bonus points for deep understanding of at least one object-oriented programming language, experience with authentication systems such as LDAP, Kerberos, AD, experience using or managing MongoDB, experience using distributed version control systems, particularly git, and experience using any cloud services stack such as AWS, Azure or GCP.
What We Offer
In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. In 6 months, you will be comfortable working directly with our customers. In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
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