Customer Experience Representative
2 settimane fa
About the Role
CPL TAYLOR by Synergos is seeking a Customer Care Specialist to join their team. This role involves handling and analyzing customer support requests via email, phone, or ticketing systems.
Key Responsibilities
- Provide immediate solutions for common issues
- Document cases and delegate complex problems to relevant teams
- Keep customers updated with clear and friendly communication
- Manage internal processes and improvements
- Support onboarding new team members and contribute to achieving performance goals
Requirements
This position is exclusively for candidates falling under a protected category according to L68/99. The ideal candidate will have excellent communication skills and the ability to work in a remote environment.
About the Company
CPL TAYLOR by Synergos is a partner of Transporeon, a leading provider of IT solutions for global logistics and transportation. The company operates globally with over 1,400 professionals across 27 countries.
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