Customer Experience Representative

2 settimane fa


Turin, Piemonte, Italia CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato A tempo pieno

About the Role

CPL TAYLOR by Synergos is seeking a Customer Care Specialist to join their team. This role involves handling and analyzing customer support requests via email, phone, or ticketing systems.

Key Responsibilities

  • Provide immediate solutions for common issues
  • Document cases and delegate complex problems to relevant teams
  • Keep customers updated with clear and friendly communication
  • Manage internal processes and improvements
  • Support onboarding new team members and contribute to achieving performance goals

Requirements

This position is exclusively for candidates falling under a protected category according to L68/99. The ideal candidate will have excellent communication skills and the ability to work in a remote environment.

About the Company

CPL TAYLOR by Synergos is a partner of Transporeon, a leading provider of IT solutions for global logistics and transportation. The company operates globally with over 1,400 professionals across 27 countries.



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