Front Office Leadership Position

1 mese fa

Milano, Lombardia, Italia Russottigestionihotels A tempo pieno

Russotti Gestioni Hotels Spa is seeking a Front Office Supervisor to join the Milan Marriott Hotel team.

About the Role

The Front Office Supervisor will lead and perform all front desk duties, including check-ins, checkouts, reservations, guest phone messages, and special requests. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.

Key Responsibilities
  • Maintain a high level of guest service as the driving philosophy of the hotel.
  • Demonstrate commitment to guest services by responding promptly to guest needs.
  • Meet or exceed hotel guest satisfaction measures.
  • Evaluate and maintain hotel standards and services to ensure consistent guest service delivery.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Requirements
  • Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
  • C2 level or above, good at oral and written English.
  • 3 years' experience in a front office position, preferably in a four-star international hotel.
  • Problem solving & decision making skills.
  • Adaptability/Flexibility.
  • Concern for quality.
  • Results-oriented.
  • Teamwork/Cooperation.
  • Cross-cultural sensitivity.
  • Customer service orientation.
  • Stress management.
  • Enthusiastic and pleasant personality.
  • Proficiency in Microsoft Office software: Word, Excel, and PowerPoint.
  • Knowledge of Fidelio/Opera.
Salary

The estimated annual salary for this position is approximately €40,000 - €50,000 based on industry standards and comparable positions in Italy.

Please send your CV accompanied by photos and authorization for the processing of personal data pursuant to the General Data Protection Regulation EU 2016/679.

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