Support Specialist

4 settimane fa


Roma, Lazio, Italia Strapi A tempo pieno
About the Role

We're seeking a highly skilled Support Specialist to join our team at Strapi. As a Support Specialist, you will be responsible for providing top-notch technical support to our community users and clients. This role requires a strong passion for learning, teaching, and helping others, as well as excellent communication and presentation skills.

Key Responsibilities:

  • Provide technical support to community users and clients via various platforms
  • Develop and maintain technical resources to help users achieve their goals with Strapi
  • Collaborate with the sales and customer success team to structure support processes
  • Analyze and report feedback to the product team

Requirements:

  • Strong proficiency in React and JavaScript
  • Experience with web development and technical support
  • Excellent communication and presentation skills
  • Familiarity with common front-end and back-end development tools
  • Experience with working remotely a plus

About Strapi

Strapi is a remote-first company that empowers the worldwide community of users to build a million tailor-made projects. We're committed to building a safe workplace where everyone feels empowered to bring their authentic selves. We're looking for a diverse team representative of the users we serve.

Benefits:

  • Work from anywhere
  • Expanded health benefits
  • Equity for everyone
  • 16 weeks of fully paid parental leave
  • Professional growth opportunities

How to Apply

Ready to join our team? Take a look at our open positions on our Careers Website. We can't wait to hear from you



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