Senior Business Analyst

3 settimane fa


Piacenza, Emilia-Romagna, Italia Sky A tempo pieno

As a Senior Business Analyst - Customer Insights Specialist at Sky, you will be part of the Customer Operations & Finance department, working closely with the Contact Forecasting Team. Your mission will involve analyzing customer interactions across all touchpoints and predicting their future behavior, based on expected or planned events. Key responsibilities include producing rolling forecasts for customer contacts, monitoring and analyzing deviations between actual customer behavior and forecasted trends, and generating insights to identify pain points and opportunities to enhance the customer journey.

Key Requirements:

  • 3+ years of experience as a Data Analyst, Business Analyst, or Data Scientist with expertise in forecasting and planning.
  • Ability to interpret business needs and translate them into analytical approaches that drive reliable results.
  • Strong experience with cloud-based Data Lake environments and data management.
  • Proficiency in SQL, Python, and R for data analysis, machine learning, and workflow automation.
  • Expertise in predictive analytics, with a focus on time series analysis and machine learning models.
  • Proficiency in data visualization tools such as Tableau, Power BI, or Looker.
  • Advanced proficiency in Excel and PowerPoint.
  • Strong problem-solving abilities and capacity to translate complex data into actionable insights.
  • Excellent communication skills, able to convey complex analyses to stakeholders at all levels.
  • Proficiency in English, both written and spoken.

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