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Technical Support Professional for Dynamic IT Environments
1 mese fa
Job Description
About Stefanini GroupWe are a leading provider of IT services worldwide, with over 35 years of experience in delivering innovative solutions to clients across various industries. Our presence spans 41 countries, with 70 offices located globally. We have established ourselves as the preferred partner for numerous small-to-midsize local and regional companies, particularly in financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.
Our team is passionate about working in a vibrant, team-oriented workplace that fosters growth and development. If you are a customer-centric individual with a strong work ethic, we encourage you to learn more about us on our website and connect with us on social media platforms.
Role OverviewWe are seeking an experienced Technical Support Professional to join our team. This role involves providing top-notch support services to customers in dynamic IT environments. As a Technical Support Professional, you will be responsible for troubleshooting hardware and software issues, conducting system changes testing, preparing scripts in MS Windows 10 and MS Office 365 environment, and managing small projects related to new hardware or software installation.
Responsibilities- Provide face-to-face IT support to users
- Install, move, and de-install hardware
- Diagnose problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
- Test system and application changes, prepare scripts in MS Windows 10 and MS Office 365 environment
- Manage small projects related to new hardware or software installation
- 1-2 years of experience in a technical ICT environment
- General End User technology knowledge
- End User Workspace platforms (discovery, asset management, client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (Ticket Management Software) preferred
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
- Excellent English language skills, both written and spoken
- An estimated salary range of $60,000 - $80,000 per annum, depending on location and experience
- Special referral bonuses for recommending friends
- Possibility to follow trainings via Stefanini's learning platform and soft skills training provided by our specialists
- Opportunities for professional development in a stable multinational environment
- Exposure to an international environment as part of a multicultural team spread across Europe
