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Assistant Manager of Housekeeping Services

2 mesi fa


Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons is driven by our team. We are a group of individuals who strive for improvement, pushing ourselves to new heights while treating each other with respect and kindness. Our staff across the globe crafts extraordinary experiences for our guests, residents, and partners through a commitment to luxury infused with genuine warmth. We understand that the best way to empower our team to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter the way we wish to be treated. Whether you work with us, stay with us, live with us, or explore with us, we believe our mission is to create lasting impressions. This stems from our belief that life is enriched when we genuinely connect with the people and the world around us.

About the location:

An urban sanctuary steeped in historical charm. Wander through the city's largest private garden – a serene oasis of sculptures, fountains, and ancient trees – or retreat to your suite adorned with frescoes and original architectural details. Our historic hotel, featuring a Michelin-starred Italian restaurant and a locally inspired spa for indulgent afternoons, is just steps away from Florence's cultural epicenter.

About the role

The Assistant Manager of Housekeeping plays a vital role in supporting the Senior Director of Housekeeping in planning, organizing, directing, and overseeing all housekeeping operations in accordance with company standards and protocols.

Responsibilities:

- Assist the Senior Director of Housekeeping in recruiting, training, evaluating, leading, motivating, coaching, and managing all housekeeping personnel to ensure adherence to established cultural and core standards; oversee daily activities and planning for departmental operations.

- Supervise the cleanliness and upkeep of guest rooms, public areas, and back-of-house spaces, following the procedures established by Four Seasons Hotels: manage the daily work schedule executed by the supervisory team, digitally compile room and floor status reports for designated work areas, and monitor staff progress daily. Coordinate work orders within assigned sections and ensure completion before releasing rooms for sale.

- Address guest complaints, managing all interactions with the utmost hospitality and professionalism, accommodating special requests whenever feasible.

- Ensure that floors and storage areas are fully stocked according to inventory needs and initiate necessary purchase requisitions.

- Collaborate with outsourced staff, external contractors, and other departments to ensure guest satisfaction.

- Assist with various responsibilities and duties during peak times in public areas, back-of-house, and laundry.

- Support any additional tasks within the division and/or any tasks assigned by the Senior Director of Housekeeping.

- Participate in regular operational meetings to ensure effective coordination and collaboration between departments.

- Maintain open communication with the Senior Director of Housekeeping and hold regular meetings.

- In the absence of the Senior Director of Housekeeping, assume responsibility for the seamless operation of the Housekeeping Department and all related areas.

Qualifications:

- Minimum of three years of experience in Housekeeping with a supervisory or managerial role.

- High attention to detail, a strong work ethic, and excellent communication skills.

- Strong leadership abilities, capable of providing constructive feedback to both staff and management with strong follow-through.

- Ability to lead a diverse team is essential, along with a passion for service.

- Proficiency in reading, writing, and speaking both Italian and English.

What we offer:

• Competitive salary and comprehensive benefits package

• Exceptional training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Employee meals

Schedule & Hours:

This position is full-time. Candidates must possess the legal right to work in Italy at the time of application.