Operations Team Leader

1 giorno fa


Santa Maria in Prato, Lombardia, Italia BauWatch Group A tempo pieno
About the Role

Job Summary:

The Operations Team Leader - Depot Manager will be responsible for the safe and effective running of our depot on a day-to-day basis. This includes analyzing and resolving any issues that may arise with our products, managing the Service Technicians and Drivers, and working closely with other team members to attend to customer queries.

Key Responsibilities:

  • Ensure all activities are carried out safely and in compliance with company policies and procedures.
  • Report accurately and on time on activities and provide relevant management information as required.
  • Manage the task management and performance of the Service Technicians and Drivers on a day-to-day basis.
  • Develop and maintain positive relationships with key stakeholders internally and externally.
  • Accountability for all engineering matters onsite regardless of discipline.
  • Interact with and motivate the workforce.
  • Keep up-to-date with necessary professional knowledge through self-study and participation in training sessions.
  • Carry out inspections of installations in accordance with applicable standards.
  • Manage local stock supplies for the geographical area, including timely ordering of necessary materials.
  • Ensure order and cleanliness at the workplace and in the service car/truck.
  • Customer liaison and communications link to other colleagues, including looking for opportunities for business development and ensuring correct and complete customer paperwork.
  • Full compliance with all H&S requirements, including use of correct PPE at all times.
  • Guarantee smooth delivery, installation, and setup of our rapid deployment CCTV security systems by the team.
  • Guarantee detecting malfunctions or technical problems, making a diagnosis, and determining the right solution, both on location and remotely by the team.
  • Guarantee application of standard solutions in case of malfunctions, but also come up with solutions in case of complex technical problems where standardized solutions are not sufficient.
  • Guarantee performing all common types of periodic maintenance by the team.
  • When not performing core functions, work with team members to support ongoing activities at the local operations hub.
About You

Requirements:

  • Organizational Capability: Evaluate and adapt the structure of own assignments and suggest improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
  • Leadership Capability: Provide timely coaching, guidance, and feedback to help others excel on the job.
  • Talent Management: Provide support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Technically skilled: Experience of using tools and technology to achieve results.
  • Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
  • Solution focused: Gets the problem fixed in the most efficient & effective way.
  • Team player: Promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
  • Independent: Able to carry out own work properly and solve problems without supervision from others.
  • Customer focus: Listens to the wishes and needs of the customer and adapts working method accordingly. Prioritizes service and client satisfaction.
  • Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities, and behaviors of others.
  • Friendly: Ability to 'muck in' as part of a fast-growing team with an 'all hands on deck' approach.
  • Happy to travel: Full driving license required.
About BauWatch Group

BauWatch Group is a rapidly growing company that has been developing rapidly over the past 10 years with 30% annual growth. We are the European leader in the provision of rapidly deployed, digitally managed, temporary site security and compliance systems. Our significant investment in product development has enabled the release of systems and platforms exceeding our customer's developing requirements. We innovated the temporary mobile security industry, a market that is currently booming.

We are present in several countries, including Belgium, France, Spain, Italy, Poland, and the United Kingdom. We are committed to delivering outstanding customer satisfaction and service, and we are looking for a talented individual to join our team as an Operations Team Leader - Depot Manager.



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