Customer Service Coordinator

5 ore fa


Florence, Toscana, Italia Faac group A tempo pieno

Job Summary:

FAAC Technologies, a global leader in access automation, parking systems, and access control, is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our sales administration team, you will be responsible for ensuring seamless order processing, production planning, and customer support.

Key Responsibilities:

  • Enter orders received from customers/subsidiaries via standard PO or Configurator;
  • Plan production of required equipment;
  • Monitor production progress of orders for which you are responsible;
  • Guarantee compliance with commercial conditions indicated in sales contracts;
  • Ensure resolution of return shipments, non-conformities, and delivery delays;
  • Provide customer support;
  • Issue invoices and credit/debit notes in compliance with existing CEE and EXTRA CEE regulations;
  • Ensure all activities necessary for goods collection;
  • Issue logistics and customs documentation needed for export purposes;
  • Monitor customer credit situation;

Requirements:

  • Degree in Foreign Languages and/or Economics and similar;
  • 3/4 years of experience in Sales Administration area;
  • Client & Service Orientation;
  • Excellent knowledge of English and preferably a second language (German nice to have);
  • Precision and accuracy;
  • Risk Analysis & Problem solving;
  • Planning & Organization;
  • Highly appreciated knowledge of SAP management;
  • Basic knowledge of Microsoft Office;

What We Offer:

At FAAC Technologies, we are committed to equality and inclusion, creating a work environment that values diversity and promotes a culture of respect and empathy. We welcome candidates from all backgrounds and encourage you to apply.



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