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Customer Quality Assurance Specialist

2 mesi fa


Milano, Lombardia, Italia Sealed Air A tempo pieno

Job Summary:

We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Sealed Air. As a key member of our quality team, you will play a critical role in ensuring the highest level of quality and customer satisfaction.

Key Responsibilities:

  • Actively contribute to the achievement of our quality objectives, ensuring customer satisfaction and quality excellence.
  • Champion the handling of customer complaints, identifying and addressing root causes to prevent future issues.
  • Provide clear and concise descriptions of customer problems, researching and analyzing data to inform solutions.
  • Collaborate with cross-functional teams, including sales, applications, and manufacturing, to drive quality improvements and customer satisfaction.
  • Analyze complaint trends and proactively visit customers to identify and propose improvement actions.

Requirements:

  • Master's degree in a relevant field or equivalent practical experience.
  • First-hand experience in the food or packaging industry, preferably in a quality department.
  • Strong customer orientation, communication skills, and team spirit.
  • Good technical understanding, analytical skills, and ability to communicate complex information effectively.
  • Autonomous, precise, tenacious, persistent, and resilient individual with a strong work ethic.

Why Work at Sealed Air?

We are committed to fostering a culture of continuous growth and career progression, prioritizing talent development and equal employment opportunities. Our company values include corporate sustainability, customer success, and leaving a positive impact on our communities.