Fraud Detection Specialist

1 settimana fa


Milano, Lombardia, Italia awin A tempo pieno
Job Description

The Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.

This role requires a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behaviour.

Key Responsibilities
  • Fraud Detection, Handling & Investigation: Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Risk Management: Assess the risk associated to the publishers activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
  • Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
Requirements
  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.


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