Customer Service Representative
1 mese fa
About the Job
E. Brown Management LLC is seeking a professional Customer Service Representative to join our team of home-based agents.
Job Summary
As a Customer Service Representative, you will be responsible for handling customer inquiries and complaints, providing information about our products and services, and resolving product issues and concerns. You will also document and update customer records based on interactions and develop a knowledge base of our evolving products and services.
Key Responsibilities
- Handle customer inquiries and complaints professionally and efficiently
- Provide information about our products and services to customers
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of our evolving products and services
Requirements
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Reliable internet connection
- Laptop or Desktop computer must be connected to ethernet
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