Customer Service Representative
1 settimana fa
David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in the healthcare industry.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES: Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails, and chat).Identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the time limits.Use guides and protocols provided during the training.Ensure customer satisfaction and provide professional customer support.Identify when the issue should be reassigned to another department.Collaborate with other agents or teams in case of more complex cases.Document each action taken in a CRM system in detail.REQUIREMENTS: Native/Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in both written and spoken communication.Demonstrate strong organisational, listening, and communication abilities.Be detail-oriented, receptive, and able to adapt to the diverse needs of different customers.Previous experience with customer service and/or Salesforce.Thrive in a fast-paced environment, managing multiple tasks efficiently.Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).OFFER: Great office location in Barcelona.Transportation vouchers.Indefinite contract.Working schedule: Mon-Fri 8AM - 4:30PM.Life insurance, health insurance.Dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach career potential.Relocation support.
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