Customer Service Representative, Dutch Speaker Alternative

5 giorni fa


Montà, Italia Buscojobs España A tempo pieno

About Us
Recruitment Apple Lovers is a renowned recruitment agency based in Portugal, specialising in connecting top talent with innovative companies across various industries. Our dedicated team strives to find the best candidates for our clients and provide exceptional service.

About the Role
We are currently seeking an experienced Customer Support Specialist to join our Spanish team at Buscojobs España.

Job Summary
This is a full-time, permanent position offering opportunities for growth and development within our company. The ideal candidate will have a strong aptitude for working in a customer service environment and be fluent in both Dutch and English.

About You
The successful candidate will be responsible for handling incoming B2C user requests via telephone and email, logging call details onto case management systems, and providing response and resolution within SLA to customers. They will also solve requests/incidents requiring a higher level of technical knowledge, particularly with car electrical chargers, support technical inquiries, and manage incidents related to the client's product.

Duties and Responsibilities
- Handle incoming B2C user requests via telephone/email.
- Log call details onto case management systems and provide response and resolution within SLA to customers.
- Solve requests/incidents requiring a higher level of technical knowledge, particularly with car electrical chargers.
- Support technical inquiries and manage incidents related to the client's product.
- Progress/close service requests to a satisfactory conclusion on the call management system.
- Proactively update customers with status and resolution progress.
- Monitor/progress all open queries in the queue.
- Escalate potential service issues to the appropriate level.
- Maintain contractual SLA.
- Respond to any reasonable task posed by the assigned manager.
- Achieve an excellent customer satisfaction level.

Requirements
To be successful in this role, you should have:

  • Native/fluent in Dutch, both verbal and written
  • Proficiency in English (minimum B2 level)
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating when needed
  • Ability to implement and manage changes in processes
  • Good communication and team skills, flexibility

What We Offer
- Excellent remuneration package based on experience, skills, and performance
- Rotating shift schedule: Monday to Sunday, 09:00 AM - 08:00 PM
- Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools provided to reach your full potential.



  • Montà, Italia Buscojobs España A tempo pieno

    Are you based in the United Kingdom? Select your country to see jobs specific to your location.With Relocation Support-Junior Customer Service Native Dutch SpeakerUbicación: España Empresa: Cross Border TalentsJob Title: Customer Service Representative – Native Dutch SpeakerLocation: Barcelona, Spain (On-Site)Work Schedule: Monday to Friday: Rotational...


  • Montà, Italia Buscojobs España A tempo pieno

    David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.Position: Customer Service RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: On-siteDUTIES AND RESPONSIBILITIES: Handle incoming B2C user...


  • Montà, Italia Buscojobs España A tempo pieno

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.We are currently seeking a Customer Support Representative to join our Spanish team.The ideal...


  • Montà, Italia Buscojobs España A tempo pieno

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Support Representative for their Barcelona office.Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: On-siteDUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via...


  • Montà, Italia Buscojobs España A tempo pieno

    Join Our Team as a Dutch-speaking Customer Support Representative!We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.Key Responsibilities:Manage incoming customer inquiries through phone, email,...


  • Montà, Italia Buscojobs España A tempo pieno

    Looking for a career change or a new adventure in one of the most vibrant cities in Europe? Join us as a Customer Support Representative in Barcelona, Spain, and become part of a dynamic team that puts people first!Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-time (on-site)What You'll Do: Handle incoming customer...


  • Montà, Italia Buscojobs España A tempo pieno

    Exciting Opportunity: Customer Service Representative (Slovenian) in Barcelona! Position: Customer Service Representative (Slovenian)Location: On-site in BarcelonaEmployment Type: Full-time (38.5h/week) with a Temporary ContractJoin our dynamic team in Barcelona as a Customer Service Representative for a prestigious travel company! If you're passionate about...


  • Montà, Italia Buscojobs España A tempo pieno

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in the healthcare industry.Position: Customer Service RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Assist...


  • Montà, Italia Buscojobs España A tempo pieno

    Inside Sales Representative - German or Swiss German speaker, BarcelonaUbicación: España Empresa: Cross Border TalentsJob Advertisement: Inside Sales Representative - German or Swiss German speaker, BarcelonaAre you a C2 level German or Swiss German speaker, with a knack for sales?Then Join our team in Barcelona as an Inside Sales Representative and help...


  • Montà, Italia Saludos Hispanos A tempo pieno

    About the JobE. Brown Management LLC is seeking a professional Customer Service Representative to join our team of home-based agents. Job SummaryAs a Customer Service Representative, you will be responsible for handling customer inquiries and complaints, providing information about our products and services, and resolving product issues and concerns. You...


  • Montà, Italia Gualapack Spa A tempo pieno

    Objectives of the Role: According to the company's strategy, She/He contributes to manage the relationship with customers and supports Sales Area managers Organization. She/He will report to the Customer Service Coordinator. Duties: Supports customers, acting as a strategic partner. Provides order and data entry. Works in a team with production planning,...


  • Montà, Italia Buscojobs España A tempo pieno

    Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. You can experience the culture and maybe even learn Catalan or Spanish while working for one of the biggest companies in communication. Are you a social person and like helping others? Then this position is for you! We can offer you a...


  • Montà, Italia Buscojobs España A tempo pieno

    The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...


  • Montà, Italia Gualapack Spa A tempo pieno

    Objectives of the Role:According to the company's strategy, She/He contributes to manage the relationship with customers and supports Sales Area managers Organization.She/He will report to the Customer Service Coordinator.Duties: Supports customers, acting as a strategic partner.Provides order and data entry.Works in a team with production planning, supply...


  • Montà, Italia Buscojobs España A tempo pieno

    Our client is a multinational company located in the Tarragona area. They need to hire a Customer Service Coordinator:Job Summary: Deliver exceptional Customer Care Service. Take leadership of customer satisfaction excellence to be representative of VOC within the company and therefore to build market driven culture to support the business plan. Act as...


  • Montà, Italia Buscojobs España A tempo pieno

    Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual...


  • Montà, Italia Buscojobs España A tempo pieno

    Swedish Customer Support Representative Barcelona, Spain Position: Customer Support RepresentativeLocation: Barcelona, Spain (On-site)Employment Type: Full-timeJoin our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth...


  • Montà, Italia Buscojobs España A tempo pieno

    Company OverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading...


  • Montà, Italia Buscojobs A tempo pieno

    La función principal del Sales Representative de TPG es recibir llamadas y convertirlas en venta siguiendo el proceso de venta aprendido durante el entrenamiento y aplicando técnicas de venta para convencer al cliente en caso de que sea necesario, manteniendo una calidad óptima en las mismas.HorariosTotalmente Presencial. Disponibilidad de lunes a domingo...


  • Montà, Italia Buscojobs A tempo pieno

    Per azienda cliente che opera nel settore abbigliamento segmento luxury, ricerchiamo Client Advisor Russian Speaker.La risorsa verrà inserita all'interno dello Staff di Boutique e, riportando al Boutique Manager, si occuperà principalmente di:Vendita e customer service, garantendo un servizio impeccabile alla clientela;Visual merchandising, per garantire...