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TRICARE Beneficiary Services Representative

4 settimane fa


Aviano, Italia 00100 LEIDOS, INC. A tempo pieno
Job Summary

We are seeking a highly skilled and detail-oriented Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollments, and transfers using the Defense Online Enrollment System and other relevant systems.
  • Resolve enrollment discrepancies and run weekly reports to ensure accurate beneficiary information.
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
  • Collect, process, and disseminate transfer information for active-duty portability/disenrollment processes.
  • Conduct briefings for In Processing, Out Processing, Maternity, and other relevant events.
  • Assist with basic claims processing, including providing information on claim status.
  • Maintain confidentiality and proper handling of Protected Health Information (PHI).
Requirements
  • High school diploma or equivalent required; associate degree preferred.
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee.
  • Must be a US Citizen to be considered for this position.
  • Eligible for and maintain ADP II/IT II clearance.
  • Three years' cumulative experience in U.S. military healthcare delivery systems, civilian managed care medical/administrative environments, or similar settings.
Desired Qualifications
  • Fluency in English.
  • Proficient in written and oral communications.
  • Effective presentation skills.
  • Computer literate with Internet research experience.
  • Proficient with Microsoft Office 2010 or later applications.

We offer a competitive salary range of $28,600.00 - $51,700.00 and a comprehensive benefits package. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.