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Customer Service Specialist

2 settimane fa

EmiliaRomagna, Italia Dailystaffworks Europe A tempo pieno

We are seeking a skilled Italian speaking Technical Customer Support Specialist to assist B2C customers in Greece for our client. As a key member of our team, you will provide exceptional technical assistance to end-users, resolving their issues and ensuring high customer satisfaction.

Key Responsibilities:

  • Deliver outstanding technical support via chat, email, and phone
  • Participate in 4 weeks of paid training program when starting the position
  • Troubleshoot and resolve technical issues related to products or services
  • Evaluate and escalate complex cases to specialized teams when necessary
  • Maintain customer satisfaction by providing timely and accurate solutions

Requirements:

  • C1 level or higher in Italian (written and spoken)
  • B2 level + English language proficiency
  • Will relocate to Greece
  • Strong computer skills and ability to handle technical queries
  • Previous experience in customer support or technical role preferred but not required

Benefits:

  • Fulfilling opportunity to live in sunny country