Customer Service Representative

2 mesi fa


Napoli, Campania, Italia CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato A tempo pieno
About the Role

CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato is seeking a highly skilled Customer Care Specialist to join our team.

Job Summary

We are looking for a dedicated and customer-focused individual to provide exceptional support to our clients. As a Customer Care Specialist, you will be responsible for handling and analyzing customer support requests, providing timely and effective solutions, and ensuring customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries via ticketing systems, providing clear and concise solutions to common issues.
  • Document cases and escalate complex problems to relevant teams, ensuring timely resolution.
  • Communicate with customers in a friendly and professional manner, keeping them updated on the status of their requests.
  • Collaborate with internal teams to improve processes and procedures, ensuring seamless customer experience.
  • Support the onboarding of new team members and contribute to achieving performance goals.

Requirements

  • Strong customer service skills and ability to work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in ticketing systems and customer support software.
  • Strong analytical and problem-solving skills.

What We Offer

CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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