Customer Service Representative

2 settimane fa


Napoli, Campania, Italia Cross Border Talents A tempo pieno

Job Title: Customer Service Representative In Porto, Portugal



About the Role:



We are seeking a Customer Service Representative who is fluent in Italian and has a strong desire to help customers succeed. As the first point of contact for our clients, you will be responsible for providing top-notch customer support via phone, email, and chat. Your key responsibilities will include:




  • Providing timely and effective communication to maintain a high level of customer satisfaction;
  • Assisting customers with product inquiries, troubleshooting, and technical issues;
  • Collaborating with internal teams to resolve complex issues and improve service delivery;
  • Documenting customer interactions and feedback to enhance our service offerings.


What We Are Looking For:



Our ideal candidate will have:




  • Fluency in Italian (written and spoken); proficiency in English is a plus;
  • Previous experience in customer service, preferably in the tech or retail industry;
  • Strong problem-solving skills and the ability to work under pressure;
  • Excellent communication and interpersonal skills;
  • A positive attitude and a passion for helping others.


What We Offer:



We offer a competitive salary and benefits package, relocation assistance for candidates moving to Porto, opportunities for professional growth and development, and a dynamic and inclusive work environment.



We look forward to welcoming you to our team.



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