Customer Service Representative

2 settimane fa


Napoli, Campania, Italia University of Maryland Global Campus A tempo pieno
Job Title: Customer Relations Management Coordinator

This position serves as a functional team member of the UMGC regional office for customer service and enrollment operations. The role works closely with staff to administer UMGC Europe programs, providing excellent student support and coordinating on-site classes.

Key Responsibilities:
  • Train regional field staff on-site and virtually
  • Maintain currency of standard operating procedures and coordinate with the field managers and enrollment operations
  • Design targeted outreach campaigns to increase conversion rates
  • Reassign student populations and tasks as necessary among field staff
  • Analyze student data to ensure accuracy of contact information and duty station assignments
  • Make recommendations for CRM training needs and business process improvements
Requirements:
  • Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent
  • Strong oral and written communication skills
  • Ability to prioritize, multitask, and meet strict deadlines
  • Strong proficiency in Salesforce and/or Microsoft Dynamics


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