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Accor Front Office Team Member

1 mese fa

Milano, Lombardia, Italia Accor A tempo pieno
Company Overview

We are a worldwide leader in the hospitality industry, welcoming individuals from diverse backgrounds and providing opportunities for growth and development. Our mission is to make work meaningful and fulfilling, allowing our team members to explore their limitless possibilities.

Job Description

The Novotel Milano Linate is seeking an experienced front office agent to join our team. As the primary point of contact for guests, this role plays a crucial impact on ensuring a positive experience. Key responsibilities include:

  • Efficiently checking in and out guests, ensuring seamless transitions.
  • Collaborating with housekeeping to allocate rooms, guaranteeing guest satisfaction.
  • Anticipating guests' needs and addressing their inquiries with empathy and professionalism.
  • Familiarizing oneself with hotel amenities, room types, rates, and promotions to provide exceptional service.
  • During night shifts, responsible for tasks such as closing the hotel, managing cash collections, and preparing for the next day's operations.
Estimated Salary Range

We offer a competitive salary range of €25,000 - €35,000 per year, commensurate with experience and qualifications.

Required Skills and Qualifications

This role requires:

  • A strong sense of responsibility towards others and the environment.
  • Excellent interpersonal skills and a keen understanding of customer needs.
  • Fluency in Italian and English, with a good command of a third language.
Benefits

We provide:

  • A comprehensive benefits package, including training and career development opportunities.
  • An Accor discounts card, offering exclusive perks and rewards.
Others

As an Accor team member, you'll have access to training across various hotel roles, promoting career growth and exploration within our global network. We're committed to diversity and inclusion, striving to create a workplace that values individuality and fosters personal growth. Join us in shaping the future of hospitality and discover limitless possibilities