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Business Operations Specialist

2 mesi fa

Siena, Toscana, Italia CSL Plasma Inc. A tempo pieno
About the Role

CSL Plasma Inc. is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our operations team, you will be responsible for managing and coordinating various business activities to ensure seamless execution of our operations.

Key Responsibilities
  • Tender Management
    • Monitor and screen e-procurement web platforms for potential tenders.
    • Submit pre-qualification information to tender authorities.
    • Monitor and update tender authority platforms.
    • Select eligible tenders and archive documentation.
    • Work with the team to prepare participation in tenders and offer submissions.
    • Maintain tender status in Datagon and ensure commercial contracts flow into SAP.
    • Liaise with tender authorities for submission modes and timing.
    • Track submission deadlines and manage approval workflow for price to bid.
  • Customer Service and Order to Cash
    • Monitor and manage inbox messages for shared mailboxes and customer touchpoints.
    • Support the Bus. Ops Team with orders secondary review and check orders for accuracy.
    • Answer customer enquiries and provide information on orders, deliveries, and invoices.
    • Manage sales e-invoices submission in Sfera and analyze potential invoice rejections.
    • Work with the Business Operations Manager to finalize seasonal credit limit analysis for customers.
    • Provide regular feedback to the Business Operations Manager on sales order issues and customer concerns.
  • Other Activities
    • Maintain and support Business Operation team in maintaining SOPs and WKIs.
    • Support the Team in tracking batch status and monitoring supply from manufacturing sites to 3PL warehouses.
    • Support in MIF submission activities and batches release tracking.
    • Collaborate with the Business Operations Team in partnering with Global functions and managing required activities.
    • Raise Purchase Requisitions in SAP for services needed by the local Business Operations team.
    Requirements
    • Degree in Economics, Engineering, Life Sciences, or Law.
    • Good understanding of the healthcare system, public procurement legislation, and regulatory requirements.
    • English language intermediate level (at least) – Fluent in speaking.
    • Ability to work with Microsoft Office pack, Power BI, web sites, and platforms, and management systems.
    • A minimum experience in Biotech Companies or Pharmaceutical Industry is a plus.