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Luxury Hotel Operations Manager

2 mesi fa

Siena, Toscana, Italia Antal International Network A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Hotel Division Director to join our team at Antal International Network. As a key member of our organization, you will be responsible for leading and managing the Room Division teams to deliver exceptional service to our guests and drive business growth.

Key Responsibilities

  • Oversee all Room Division operations, including Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping, and Maintenance.
  • Lead, train, supervise, and support the team to enhance performance and achieve business objectives.
  • Evaluate guest satisfaction and monitor service levels to identify areas for improvement.
  • Set departmental targets, objectives, and budgets to maximize revenue and control costs.
  • Ensure effective communication between Room Division teams and other departments.
  • Create a positive and collaborative work atmosphere within the team, promoting a culture of proactive teamwork.

Requirements

  • Previous work experience in luxury hotels, with a proven track record of success in management and leadership roles.
  • Strong organizational, communication, and interpersonal skills, with the ability to effectively manage and motivate teams.
  • Excellent knowledge of English and Italian languages, both oral and written.
  • Proficiency in Microsoft Office applications.