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IT Service Operations Manager

2 mesi fa

Milano, Lombardia, Italia Oliver James Associates Ltd. A tempo pieno

Job Summary:

We are seeking an experienced IT Service Operations Manager to lead the operational aspects of IT services for a leading international Insurance Company. The successful candidate will be responsible for resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.

Key Responsibilities:

  • Insurance Product Expertise: Understand insurance products business features and manage IT operations to ensure seamless integration with related processes.
  • Documentation Management: Efficiently manage running documentation, acting as a focal point for different teams and ensuring compliance with all KPIs.
  • Incident Management: Effectively own, manage, and communicate with Service Manager and Business to solve critical business issues.
  • Problem Management: Continuously monitor and ensure compliance with all KPIs of the running service.
  • Monitoring and Controlling: Monitor and control IT system performance in accordance with Service Level Agreements (SLAs).
  • Change Management: Assess, plan, implement, and control changes to IT systems to ensure they are made with minimal impact on operations.
  • Release Management: Ensure effective implementation without disruption of services.
  • Reporting and Analysis: Generate periodic reports on IT service performance and analyze data to identify trends, recurring issues, and improvement opportunities.

Requirements:

  • 5+ years of professional experience in the Insurance Industry.
  • Proven experience with RGI PASS PRODUCT solution.
  • Proven experience with insurance policies life cycle (e.g., Life, P&C).
  • Proven experience with insurance processes (e.g., Claims, Underwriting).
  • Knowledge of SQL language and inquiry.
  • Fluent in both Italian and English (minimum requirement B2, C1 preferred).
  • Certification: ITIL Foundation, ITIL OSA, ITIL CSI.
  • Certification: Microsoft Certified for Azure.
  • Master or Degree in Computer Science, Information Technology, or related field.
  • Ability to manage complexity, work, and collaborate in a cross-cultural and cross-functional environment.
  • Proactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks.