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HR Generalist

2 mesi fa


Milano, Lombardia, Italia Deliveroo A tempo pieno

About the Role

We are seeking a highly skilled HR Generalist to join our People Team at Deliveroo, based in Milan. As an HR Generalist, you will play a critical role in supporting the local People Team and contributing to the overall success of the company.

Key Responsibilities:

  • Manage the entire employee lifecycle, from recruitment and onboarding to performance management, development, and coaching.
  • Prepare employment offer letters, contracts, and other HR-related documents in compliance with Italian labor laws and regulations.
  • Oversee the accurate management of employee data in Workday, including hirings, leavings, contract changes, and compensation updates.
  • Monitor and manage overtime and absence records, ensuring compliance with national labor contracts.
  • Collaborate with the payroll team, central people operations team, and other CoEs to ensure seamless HR operations.
  • Provide support to employees through ServiceNow, addressing queries and concerns related to administration and payroll.
  • Process reports on employee headcount and administration, ensuring accurate data and compliance with company policies.
  • Support the development of the operating model for Hop People Operations in Italy, ensuring alignment with company goals.
  • Partner with site management to identify capability gaps and implement solutions, as well as proactively identify engagement gaps and implement solutions to address.
  • Proactively partner with site management on workforce planning, ensuring recruitment teams are aware of demand and all sites are staffed appropriately.
  • Partner with external providers of HR services, as needed, to support HR operations.
  • Oversee performance review, promotion, and compensation review processes, ensuring consistency across site-based teams.
  • Ensure compliance with all relevant labor laws and regulations.
  • Partner with the HQ People team to ensure site employee views are represented and central Deliveroo-wide processes are fit for purpose for site-based teams.
  • Provide operational support on L&D, recruitment, procurement, and local people initiatives.

Requirements:

  • Minimum 2 years' experience in People administration and Operations areas.
  • Knowledge of Italian labor law and CCNL Commercio.
  • Knowledge of Workday HRIS and ServiceNow is a significant plus.
  • Precise, punctual, flexible, and adaptable professional with a strong team player attitude.
  • Fluent in English, with the ability to communicate effectively with the central People team based in London.
  • Significant experience in start-ups, retail/distribution, or manufacturing environments.
  • Initiative-taker, confident, and able to manage energy effectively in high-pressure situations.
  • Friendly and approachable communication style.
  • Confident to operate in a fast-moving, entrepreneurial environment and handle multiple priorities.