Client Success Consultant for M365 Solutions

6 giorni fa

Milano, Lombardia, Italia CoreView A tempo pieno

About CoreView (A Microsoft Gold Partner)

CoreView stands as the Global Leader in Streamlined M365 Security, Governance, and Administration. We provide a comprehensive solution that encompasses the entire M365 ecosystem, from tenant-level configurations to critical workloads.

Designed by M365 specialists for M365 specialists, CoreView simplifies, unifies, and enhances the M365 administrative experience, empowering over 1500 M365 organizations to tackle repetitive tasks, ensure best practice security, and maximize ROI.

As we expand, we seek individuals who resonate with our values and objectives. Our core values guide our actions:

Collaboration – Sharing knowledge, resources, and support to achieve success.

Ownership – Taking accountability for delivering excellence.

Respect – Valuing every voice to strengthen our community.

Empathy – Understanding one another to cultivate a supportive workplace.

We are dedicated to fostering a diverse and inclusive global workplace, supporting each other in achieving our goals, and enjoying the journey together.

Position Overview

CoreView is actively seeking a Solution Implementation Specialist to bolster our post-sales team. This role is crucial for nurturing and enhancing client relationships through exceptional technical and strategic support. The Specialist will facilitate a smooth transition from pre-sales to post-sales, collaborating closely with the Pre-Sales Technical Engineer and Technology Account Manager teams. The primary objective is to oversee the successful deployment and optimization of our solutions to fulfill client requirements and ensure their long-term success.

Key Responsibilities

  • Seamless Transition: Ensure a smooth handover of client accounts with the Technology Account Manager team, customizing support to align with technical and business needs.
  • Technical Engagement: Connect with key technical personnel in client organizations to ensure successful integration of CoreView solutions.
  • Client Collaboration: Participate in client meetings to grasp requirements, demonstrate implementations, and establish success metrics.
  • Solution Advocacy: Articulate solutions to stakeholders and agree on testing protocols.
  • Independent Client Interaction: Maintain communication with clients for clarifications or discussions.
  • Effort Estimation: Assess activity efforts and manage time efficiently.
  • Adoption Monitoring: Track solution adoption and identify areas for improvement.
  • Growth Opportunities: Identify potential upsell and cross-sell opportunities.
  • Professional Services Engagement: Recommend professional services to support client objectives.
  • Ongoing Client Engagement: Regularly check in with clients to address their ongoing needs.
  • Product Training: Inform clients about new features and conduct training sessions.

Qualifications

  • Experience in solution implementation or a related post-sales role.
  • Strong technical background, particularly in Microsoft 365 Admin Center, account identities, mailbox security, and security configurations for SharePoint, OneDrive, and Teams.
  • Proficient in managing client transitions from pre-sales to post-sales, with a solid understanding of the sales cycle and customer lifecycle management.
  • Excellent problem-solving and presentation abilities.
  • Capability to collaborate across teams for a cohesive customer experience.

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