Lavori attuali relativi a Data Center Operations Manager - Milano, Lombardia - Microsoft
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Data Center Operations Specialist
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Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pienoAbout the RoleWe are seeking a highly skilled Data Center Operations Specialist to join our team at Amazon Data Services Italy S.R.L. As a Data Center Operations Specialist, you will be responsible for the operation and maintenance of our IT infrastructure and hardware in AWS Cloud regions.Key ResponsibilitiesSafety: Follow and maintain the highest safety...
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Data Center Operations Specialist
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Data Center Operations Specialist
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Data Center Operations Manager
2 mesi fa
Overview
As a Data Center Operations Manager at Microsoft, you will oversee a dedicated team of technicians, offering expert direction on hardware installations, equipment diagnostics, and hardware retirements. Your role will involve enhancing technician performance, prioritizing tasks, and tracking Key Performance Indicators (KPIs) alongside Service Level Agreements (SLAs). This position presents an opportunity to exemplify leadership principles, provide training to your team, and foster your professional development.
Microsoft's Cloud Operations & Innovation (CO+I) division is the backbone of our cloud services. In your capacity as a CO+I Operations Manager, you will play a crucial role in delivering the essential infrastructure and foundational technologies that support Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our CO+I team is committed to the growth and development of all employees, offering training and advancement opportunities such as Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications.
Our infrastructure encompasses a vast global network of over 200 data centers across 32 countries, housing millions of servers. This foundation is maintained by a team of subject matter experts dedicated to supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With a strong emphasis on environmental sustainability and optimization, we continuously adapt our data center design and operations to meet the evolving business demands that position Microsoft as a leading cloud provider.
At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. As part of our team, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our shared objectives. Each day, we build upon our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive.
In alignment with Microsoft's core values, we are dedicated to nurturing an inclusive work environment that positively influences our culture every day.
Qualifications
Required Qualifications
- High school diploma, GED, or equivalent, with a foundational understanding of computer hardware and components, alongside substantial experience in supporting IT equipment or related technologies.
- Significant experience in directing, supervising, or managing personnel is essential for senior candidates.
Background Check Requirements:
Candidates must meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:
- Microsoft Cloud Background Check: This position requires passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not mandatory, we also value the following Preferred Qualifications:
- Associate degree in Computer Science or a related field and/or equivalent work experience.
- Extensive experience in supporting IT equipment or related technologies.
- Significant experience in a production, mission-critical 24x7x365 data center environment.
- Relevant certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
- Proven experience in leading a diverse technical or IT workforce of up to ten employees.
Responsibilities
- Drive success through empowerment and accountability by modeling, coaching, and fostering a positive and effective team culture.
- Ensure overall compliance and quality of data center services.
- Provide guidance and hold the team accountable for adherence to Data Center Services (DCS) business unit policies, procedures, deadlines, and service-change protocols.
- Ensure technicians are trained on installation, deployment, replacement, and post-execution quality check processes.
- Verify that post-execution quality checks are performed correctly by technicians and take corrective actions as necessary.
- Escalate issues through the appropriate channels and follow up on resolutions, sharing knowledge related to issue resolution with relevant teams.
- Review process changes to assess their impact on service execution and communicate pertinent information to stakeholders across functions and disciplines.
- Lead team and triage meetings, prioritizing work and adjusting priorities in response to changes.
- Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
- Ensure compliance with all safety procedures by technicians and vendor resources (e.g., Personal Protective Equipment (PPE) usage, equipment handling, lifting, electrical hazards, ladder/rolling stair use).
- Promote a culture of safety and empower technicians to take action, voice concerns, and report safety issues or incidents.
- Take pride in and assume accountability for service quality, completeness, and the resulting customer experience, demonstrating ownership of the data center facilities.
Benefits and perks may vary based on the nature of your employment with Microsoft and the country where you work, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time off, giving programs, and opportunities to network and connect.
