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Service Engineer for Industrial Equipment

2 mesi fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials stands as a prominent American multinational corporation headquartered in Silicon Valley, California, with a vast workforce dedicated to innovation.

Renowned as the foremost leader in the creation of cutting-edge industrial machinery, services, and software, Applied Materials plays a pivotal role in the manufacturing of semiconductors, including Microchips, Flat Displays, and Solar Cells for Photovoltaics.

We are currently seeking a Field Service Engineer to provide exceptional support to our clientele and internal teams, ensuring optimal performance of Applied Materials' advanced equipment.

Key Responsibilities:

  • Operate with minimal supervision, adhering to established company protocols and practices.
  • Oversee equipment performance and manage the supply of spare parts.
  • Execute and ensure all levels of preventative and corrective maintenance within specified timelines.
  • Assist in troubleshooting and resolving technical issues related to equipment.
  • Diagnose and address hardware challenges by leveraging software and process data as necessary.
  • Conduct upgrades and retrofits on existing equipment.
  • Ensure the team follows the appropriate procedures and checklists for both corrective and preventive maintenance.
  • Implement correct work methodologies and procedures in accordance with company and customer quality standards.
  • Proactively identify and respond to equipment issues and escalations.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and customer meetings.
  • Assist management in the operation of site service business within assigned scope.
  • Support field management in setting and achieving objectives for assigned accounts.
  • Keep field management updated on customer perceptions of system performance.
  • Take initiative to prevent and resolve customer issues.
  • May initiate projects aimed at reducing costs or enhancing uptime.
  • Willingness to work shifts as required by assignments.
  • Flexibility for travel is essential.

Soft Skills:

  • Ability to interact professionally with colleagues and clients.
  • Effectively communicate and present technical information clearly during customer interactions.
  • Demonstrate a service-oriented approach with a focus on teamwork.
  • Maintain an objective and data-driven mindset.
  • Plan and organize work tasks efficiently, prioritizing effectively.
  • Capable of communicating within a global organization.
  • Explain technical concepts clearly within the team and with the support network of Applied Materials experts.

Computer Skills:

  • Basic proficiency in Outlook and MS Office (Excel, PowerPoint, etc.) is required.
  • Advanced skills in software, industrial automation, problem-solving through software analysis, coding, server administration, and computer analysis are advantageous.

Education: Technical Diploma or University Degree is required.

QualificationsEducation:Technical Diploma (Required)Skills/Certifications:Languages: English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Exempt (Italy)Travel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.