Lavori attuali relativi a CRM Lead - Milano, Lombardia - Oliver James Associates Ltd.
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Global CRM Director
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Milano, Lombardia, Italia Amplifon A tempo pieno{"h1": "Global CRM Manager", "p": "At Amplifon, we're shaping the future of hearing care retail. As a Global CRM Manager, you'll drive customer-centric strategies across our global network, envisioning the complete end-to-end customer journey and all client-focused initiatives from ideation to execution.", "ul": [{"li": "Define the CRM strategic framework...
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Global CRM Manager
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Global CRM Manager
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Milano, Lombardia, Italia Amplifon A tempo pienoAmplifon is the global leader in the hearing care retail industry, constantly striving for innovation and setting the standard for our industry. We take pride in giving back the joy of hearing, feeling, and living to thousands of people across the world.As a Global CRM Manager, you will think globally and act locally, driving a harmonized customer-driven...
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CRM Marketing Manager
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Dodo CRM Manager
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CRM Lead
2 mesi fa
**About the Role**
Oliver James Associates Ltd. is seeking a highly skilled IT CRM Lead to join our client, a leading innovator in the Fintech sector. As a key member of the Corporate Systems team, you will be responsible for managing internal projects related to Microsoft Dynamics CRM and leading a team of professionals.
Key Responsibilities:
- Project Management: Oversee the development and governance of IT projects related to the CRM system, ensuring timely delivery and high-quality results.
- Effort Estimation and Planning: Define and plan project interventions in the CRM area, taking into account business requirements and technical feasibility.
- Process Improvement: Identify and implement best practices for process implementation on the CRM system to meet user requirements.
- Business Analysis: Analyze business needs and identify technological solutions to support them.
- Requirements Gathering: Collect and understand the information needs of internal clients, including their goals and priorities.
- Team Management: Organize and coordinate team activities, ensuring effective project delivery and team performance.
- Operational Support: Provide operational support in problem-solving and issue management, particularly in system integration.
Requirements:
- 5-10 years of proven experience in CRM projects, ideally on Dynamics.
- Degree in Business Administration or Computer Science.
- Proven experience as an IT leader on Microsoft Dynamic 365.
- Deep knowledge of Microsoft Dynamics 365, including its architecture, features, and best practices.
- Strong understanding of CRM principles and their application in a business context.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Location: Milan (hybrid: 60% remote, 40% in-office)
