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Deputy Manager Customer Experience and Sales

2 mesi fa

Bardi, Emilia-Romagna, Italia Pvh Corp. A tempo pieno
About the Role

The Deputy Manager Customer Experience and Sales will play a crucial role in ensuring the store's performance and delivering an exceptional customer experience. This individual will be responsible for managing and supporting the Sales Team, providing training, coaching, and feedback to enhance their skills and productivity.

Key Responsibilities
  • Oversee all aspects of the selling process to create a positive and welcoming atmosphere for customers.
  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
  • Train and coach the team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes to ensure new hires are introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
  • Provide recommendations for action based on the analysis of sales performance.
Requirements
  • University Degree in Economics or related studies.
  • At least 2 years' experience in a similar role within a structured environment.
  • Highly developed business acumen.
  • Ability to take a 'big picture' view of a situation.
  • Good communication and collaboration skills and abilities.
  • Highly detail-oriented and organized in work.
  • Fluent in Italian and English.
About PVH Corp.

PVH Corp. is a global leader in the fashion industry, with a commitment to fostering an inclusive and diverse community of associates. We believe in the importance of diversity, equity, and inclusion, and strive to create a culture of care that fosters loyalty, commitment, and a sense of belonging.