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Store Operations Manager

2 mesi fa

Napoli, Campania, Italia Dsw Inc. A tempo pieno
Job Description

Job Title: Store Operations Manager

Job Summary:

We are seeking a highly motivated and organized Store Operations Manager to join our team at Dsw Inc. The successful candidate will be responsible for assisting and performing various functions alongside store management, including customer service, merchandising, and inventory management.

Key Responsibilities:

  • Customer Service: Maintain a high level of customer satisfaction by modeling excellent customer service behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.
  • Inventory Management: Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
  • Merchandising: Supervise and participate in the planning and execution of all inventory management related activities, including freight receipt, placement, markdown, and MOOS.
  • Omni Activities: Responsible for all omni activities in store, including Charge/Send, BOPIS/BOSTS, and Delivery.
  • Team Management: Work closely with the store leadership team to understand and follow policy and procedure, assist in recruiting and interviewing candidates, and provide feedback to the Store Manager on associate performance.

Requirements:

  • Excellent Customer Service: Ability to model excellent customer service behaviors and maintain a high level of customer satisfaction.
  • Inventory Management: Ability to maintain sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
  • Merchandising: Ability to supervise and participate in the planning and execution of all inventory management related activities.
  • Team Management: Ability to work closely with the store leadership team and provide feedback to the Store Manager on associate performance.
  • Communication: Excellent verbal and written communication skills.

Education and Experience:

  • Minimum 2 years retail experience.
  • Some college preferred.
  • Minimum high school graduate or equivalent.

About Dsw Inc.:

Dsw Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. We are committed to empowering our associates and building strong teams poised to disrupt the retail and footwear landscape through positive change.