GUCCI Store Operations Leader
2 mesi fa
Overview
Role Objective
The Team Manager (TM) plays a crucial role in enhancing store performance to exceed established targets and objectives, with a significant emphasis on team leadership and development.
Engaging directly on the sales floor, the TM serves as a motivating and influential leader, equipped with a robust retail background and exceptional relationship-building abilities with both team members and clients.
The TM is tasked with ensuring that the team embodies an outstanding service culture and client experience, acting as a Gucci Ambassador by upholding the brand's core values.
Team Leadership
- Foster a constructive and professional team atmosphere that promotes trust, integrity, and high-performance standards, leading by example.
- Actively engage on the sales floor to maintain a pulse on daily operations and team dynamics.
- Provide continuous support and constructive feedback to client advisors to enhance their growth, motivation, and sense of belonging.
- Conduct regular performance discussions to evaluate outcomes and formulate action plans.
- Implement on-the-spot coaching to ensure a consistent client experience.
- Participate in the recruitment and onboarding process to build a high-performing team.
- Collaborate with the Store Manager and Human Resources to address employee relations matters effectively.
- Ensure adherence to all company policies and procedures by team members.
Client Engagement
- Inspire and guide the team in delivering an exceptional client experience, fostering a hospitality-oriented mindset.
- Cultivate a client engagement approach aimed at establishing enduring relationships with clientele.
- Lead the implementation of clienteling initiatives with the store team, devising strategies to achieve goals and KPIs.
- Exhibit leadership by actively participating on the sales floor.
Product Management
- Assess the performance of designated product categories and proactively suggest action plans to meet targets.
- Collaborate with the Merchandising team to provide valuable insights on products, inventory status, and specific store requests to drive business growth.
- Work in conjunction with the Visual Merchandising team to optimize category potential while ensuring the store's image aligns with brand guidelines.
- Ensure the team acquires comprehensive product knowledge through targeted training, while remaining informed about market trends and competitor activities.
Employment Type
Regular
Work Schedule
Full-time
Company
Luxury Goods Italia S.p.A
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