GUCCI Store Team Leader

1 settimana fa


Napoli, Campania, Italia Luxury Goods Italia S.p.A A tempo pieno

Overview

Role Objective

The Team Manager (TM) plays a pivotal role in enhancing store performance to exceed targets and objectives, with a strong emphasis on team leadership and development.
As an active presence on the sales floor, the TM is an energetic and motivating leader with a robust background in retail and exceptional relationship-building abilities with both the team and clients.
The TM is accountable for fostering a culture of outstanding service and client engagement, embodying the brand as a Gucci Ambassador by upholding its core values.

Team Leadership

Cultivate a constructive and professional team atmosphere that promotes trust, integrity, and high-performance standards, leading by example. Being actively involved on the sales floor, the TM will maintain constant communication with the team and stay informed about daily operations. Offer support and continuous feedback to client advisors to ensure their growth, motivation, and sense of belonging. Conduct regular performance discussions to review outcomes and create action plans. Provide on-the-spot coaching to guarantee a consistent client experience. Engage in attracting, recruiting, and onboarding a high-caliber team. Collaborate with the Store Manager and Human Resources on all employee relations matters to ensure effective resolutions. Ensure compliance with all company policies and procedures by all team members.

Client Engagement

Inspire and lead the team in delivering an exceptional client experience, fostering a hospitality mindset within the team. Develop a client engagement approach aimed at building enduring relationships with clientele. Oversee the implementation of clienteling initiatives with the store team, devising strategies to achieve goals and KPIs. Exhibit leadership by actively participating on the sales floor.

Product Management

Assess the performance of designated categories and proactively suggest action plans to meet targets. Collaborate with the Merchandising team to provide valuable feedback on products, stock levels, and specific store requests to drive business growth. Work alongside the Visual Merchandising team to maximize category potential while ensuring the store's image aligns with brand guidelines. Ensure the team acquires comprehensive product knowledge through targeted training, while remaining informed about market trends and competitors.

Employment Type

Regular

Work Schedule

Full time

Company

Luxury Goods Italia S.p.A
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