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Technical Operations Coordinator
2 mesi fa
About YOOX NET-A-PORTER GROUP: YOOX NET-A-PORTER GROUP stands as the premier authority in online luxury and fashion, offering a comprehensive luxury retail ecosystem.
The Group operates a direct-to-consumer model through its renowned multi-brand online platforms, including NET-A-PORTER, MR PORTER, YOOX, and THE OUTNET. Additionally, the Online Flagship Stores Division collaborates with leading luxury brands to enhance their e-commerce presence.
With a customer base of 4.3 million high-spending active clients worldwide, YOOX NET-A-PORTER merges technology with luxury, delivering meticulously curated selections from the most sought-after brands, personalized service, cutting-edge technology, and engaging content, all informed by two decades of insights into contemporary shopping behaviors.
Our global Operations team facilitates worldwide shipping to over 180 countries, including same-day delivery options for major cities, while ensuring a seamless shopping experience across all devices, complete with straightforward return processes.
We operate 9 distribution centers and 11 Customer Care centers, providing support in 11 languages, available 24/7 throughout the year.
Position Overview: We are currently seeking a skilled Facility Specialist to join our Facility Management team.
Key Responsibilities:
- Oversee technical reports and requests from various sites.
- Coordinate routine and emergency maintenance, setting priorities and engaging external contractors.
- Conduct Root Cause Analysis to identify issues and implement corrective and preventive measures.
- Lead projects aimed at enhancing work environments or addressing business needs, while proactively suggesting continuous improvement initiatives.
- Manage relationships with external service providers, ensuring quality of service delivery.
- Prepare detailed cost reports.
- Compile reports on management performance.
- Organize and maintain technical documentation (including floor plans, compliance declarations, and periodic inspections).
- Supervise the execution of external contracts, ensuring adherence to service levels and compliance requirements.
- Create Purchase Orders (PO) for suppliers and manage receipt of goods.
- Handle asset registration and deregistration.
- Prepare budget reports.
- Maintain archives of maintenance records.
Candidate Profile:
- Master's degree in technical fields (such as Architecture, Mechanical/Energy/Civil/Management Engineering) is preferred.
- Prior experience in facility management within large organizations is advantageous.
- Strong analytical skills and a problem-solving mindset focused on identifying effective solutions.
- Proficient in Microsoft Office Suite.
- Intermediate proficiency in English, both spoken and written.
- Ability to prioritize tasks effectively, utilizing time and resources efficiently.
- Strong communication skills, capable of engaging with diverse stakeholders.
- Ability to synthesize and present work results clearly.
- Exceptional organizational skills and attention to detail.
- Capable of working independently in a dynamic, goal-oriented environment.
