Senior Guest Relations Specialist

5 giorni fa

Porto Cervo, Sardegna, Italia Belmond A tempo pieno

About the Role:

The Hotel Romazzino, a prestigious establishment in the Belmond portfolio, is seeking a highly skilled Senior Guest Relations Specialist to enhance our guest experience.

Key Responsibilities:

  • Guest Engagement: Create a warm and inviting atmosphere, proactively addressing guests' needs to elevate their overall experience.
  • Communication: Serve as a bridge between guests and hotel personnel, ensuring smooth communication and addressing any concerns or special requests effectively.
  • Issue Resolution: Respond to guest inquiries, feedback, and concerns in a timely and professional manner, striving for solutions that guarantee guest satisfaction.
  • Coordination: Work collaboratively with various departments to fulfill guest requests, ensuring a seamless and enjoyable stay.

Candidate Profile:

The ideal candidate will possess:

  • Professional experience in a similar role within a luxury setting.
  • Strong communication skills.
  • High emotional intelligence.
  • A collaborative spirit.
  • A results-driven mindset.
  • Adaptability to changing circumstances.
  • A global perspective.

Additional Requirements:

  • Fluency in English and Italian; proficiency in a third language is preferred.

Benefits:

  • Seasonal labor contract in accordance with industry standards.
  • Opportunities for learning and professional development.
  • Complimentary meals provided.
  • Access to a welfare program.
  • Uniform dry cleaning services.
  • Team-building social events.
  • Accommodation assistance for non-residents.
  • Career advancement opportunities within Belmond.

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