Senior Guest Relations Specialist
2 mesi fa
About the Role:
The Hotel Romazzino, part of the prestigious Belmond collection, is seeking a highly skilled Senior Guest Relations Specialist to enhance our guests' experiences in the breathtaking Costa Smeralda, Sardegna.
Key Responsibilities:
- Guest Engagement: Create a warm and inviting atmosphere, proactively addressing guests' needs to elevate their overall experience.
- Communication: Serve as a vital link between guests and hotel personnel, ensuring clear communication and swift resolution of any inquiries or special requests.
- Issue Resolution: Address guest feedback and concerns with professionalism and urgency, striving for complete guest satisfaction.
- Coordination: Work collaboratively with various departments to fulfill guest requests, ensuring a seamless and enjoyable stay.
Qualifications:
- Proven experience in a similar role within a luxury setting.
- Strong communication skills.
- High emotional intelligence.
- Ability to collaborate effectively.
- Results-driven mindset.
- Adaptability to changing circumstances.
- Global perspective and understanding.
Additional Requirements:
- Fluency in English and Italian; proficiency in a third language is advantageous.
Benefits:
- Seasonal labor contract in accordance with industry standards.
- Opportunities for learning and professional development.
- Complimentary meals provided.
- Comprehensive welfare program.
- Uniform dry cleaning services.
- Team-building social events.
- Accommodation assistance for non-residents.
- Career advancement opportunities within Belmond.
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