Luxury Guest Experience Specialist
2 settimane fa
Belmond, a leading luxury hospitality group, is seeking a skilled Guest Relation Agent to provide exceptional service to our discerning guests.
The ideal candidate will possess a passion for delivering authentic, luxury experiences in world-renowned destinations, demonstrating care, confidence, curiosity, and community.
Key Responsibilities:
Guest Engagement: Create a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
Communication: Serve as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
Requirements:
Effective communication;
Emotional intelligence;
Collaboration;
Drive results;
Adaptability;
Global perspective.
Benefits:
Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
Learning & development activities;
All meals provided;
Welfare program;
Uniform dry cleaning;
Team social events;
Accommodation provided for non-residents;
Career opportunities within Belmond.
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