Luxury Guest Experience Specialist

2 settimane fa


Porto Cervo, Sardegna, Italia Belmond A tempo pieno

Belmond, a leading luxury hospitality group, is seeking a skilled Guest Relation Agent to provide exceptional service to our discerning guests.

The ideal candidate will possess a passion for delivering authentic, luxury experiences in world-renowned destinations, demonstrating care, confidence, curiosity, and community.

Key Responsibilities:

Guest Engagement: Create a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.

Communication: Serve as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.

Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.

Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

Requirements:

Effective communication;

Emotional intelligence;

Collaboration;

Drive results;

Adaptability;

Global perspective.

Benefits:

Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);

Learning & development activities;

All meals provided;

Welfare program;

Uniform dry cleaning;

Team social events;

Accommodation provided for non-residents;

Career opportunities within Belmond.



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