Guest Relation Ambassador
4 settimane fa
Belmond, a leading luxury hospitality group, is seeking a skilled Guest Relation Agent to provide exceptional service to our discerning guests.
The ideal candidate will possess a passion for delivering authentic, luxury experiences in world-renowned destinations, demonstrating care, confidence, curiosity, and community.
Key Responsibilities:- Guest Engagement: Create a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
- Communication: Serve as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
- Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
- Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
- Effective communication
- Emotional intelligence
- Collaboration
- Drive results
- Adaptability
- Global perspective
- Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria)
- Learning & development activities
- All meals provided
- Welfare program
- Uniform dry cleaning
- Team social events
- Accommodation provided for non-residents
- Career opportunities within Belmond
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Guest Relation Ambassador
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