Guest Relation Ambassador

4 settimane fa


Porto Cervo, Sardegna, Italia Belmond A tempo pieno
Guest Relation Agent

Belmond, a leading luxury hospitality group, is seeking a skilled Guest Relation Agent to provide exceptional service to our discerning guests.

The ideal candidate will possess a passion for delivering authentic, luxury experiences in world-renowned destinations, demonstrating care, confidence, curiosity, and community.

Key Responsibilities:
  • Guest Engagement: Create a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.
  • Communication: Serve as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
  • Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
  • Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
Requirements:
  • Effective communication
  • Emotional intelligence
  • Collaboration
  • Drive results
  • Adaptability
  • Global perspective
Benefits:
  • Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria)
  • Learning & development activities
  • All meals provided
  • Welfare program
  • Uniform dry cleaning
  • Team social events
  • Accommodation provided for non-residents
  • Career opportunities within Belmond

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