Guest Relation Agent
1 mese fa
Belmond, a leading luxury hospitality group, is seeking a skilled Guest Relation Agent to provide exceptional service to our discerning guests.
The ideal candidate will possess excellent communication skills, emotional intelligence, and a passion for delivering tailored experiences that exceed guest expectations.
Key Responsibilities:
- Provide a warm and welcoming environment for guests, anticipating and addressing their needs to enhance their overall experience.
- Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.
- Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
- Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.
Requirements:
- Effective communication
- Emotional intelligence
- Collaboration
- Drive results
- Adaptability
- Global perspective
Benefits:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria)
- Learning & development activities
- All meals provided
- Welfare program
- Uniform dry cleaning
- Team social events
- Accommodation provided for non-residents
- Career opportunities within Belmond
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