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E-Commerce Operations Specialist
2 mesi fa
About Prada Group
Founded in 1913 in Italy, the Prada Group is a renowned luxury fashion house built on a tradition of excellence and innovation. Our iconic brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, operating in over 45 countries with a diverse workforce of more than 100 nationalities.
Job Purpose
The ideal candidate will play a pivotal role in driving business performance to its full potential. As part of the Miu Miu E-commerce team, the candidate will support the overall management of the website's performance through e-commerce platform optimization and evolution, defining business insights based on key performance indicators (KPIs) to increase sales, and coordinating projects and cross-functional activity streams to deliver exceptional customer experiences.
Responsibilities
- Oversee product catalog management processes in coordination with the E-Merchandising team to ensure the effective and timely launch of new products and special initiatives, as well as the continuous update of product categorization.
- Contribute to the design and implementation of technology enhancements and feature evolutions of the e-commerce platform and its digital roadmap.
- Manage the implementation of e-commerce platform maintenance cycles, ensuring the effective implementation of fixes and evolutions to the platform to preserve customer experience, providing the IT team with guidelines and priorities based on business impact.
- Support the overall performance of the e-commerce platform leveraging dedicated analytics tools, providing business and operational insights to maximize revenues and optimize customer experience on the website.
- Work cross-functionally, communicate, and manage processes across departments and business units.
Requirements
- Proactive, independent, responsible, creative, and self-motivated.
- Strong team player, adaptable, and flexible to changes.
- Demonstrated ability to work effectively across multiple priorities.
- Proficiency in Microsoft Excel and PowerPoint.
- Familiarity with data visualization tools, such as Qlik or Tableau.
- Familiarity with analytics tools, such as Adobe Analytics or Google Analytics, and user behavior tools, such as Content Square or Hotjar.
- Familiarity with ticket management and collaboration tools, such as JIRA, Trello, Confluence, or Teams.
- Professional English and Italian proficiency.