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International Operations Coordinator

2 mesi fa


Milano, Lombardia, Italia International SOS A tempo pieno

International SOS stands as the premier provider of medical and security services globally, employing over 12,000 professionals across 1,000 locations in 90 countries. With a legacy spanning 35 years, we have established ourselves as the frontrunner in global telehealth services and digital health solutions, catering to a diverse clientele that includes Fortune 500 companies, NGOs, and governments worldwide.

Position Overview

- Are you an empathetic and attentive listener?
- Are you seeking a role that allows you to apply your analytical thinking abilities?
- Are you proficient in Italian, French, and English?

We are currently in search of a Customer Service Executive (internally referred to as an International Operations Specialist) to join our dedicated team of Medical, Security, and Logistics professionals. This position will involve addressing client inquiries by providing exceptional case management and facilitating prompt resolutions to various situations.

Key Responsibilities

Exhibit a compassionate demeanor when responding to inquiries, aiming to surpass client expectations. Efficiently manage cases by scheduling appointments, authorizing treatments, or processing policy claims with professionalism and care. Evaluate circumstances, coordinate medical assistance, and communicate logistical details on a global scale. Collaborate with a team of healthcare professionals, security personnel, and operational experts in a dynamic environment.

Candidate Profile

Strong communication skills (both verbal and written) in English, Italian, and French are essential. Ability to think critically and organize effectively to manage diverse situations. Naturally empathetic with a commitment to assisting others. Capacity to uphold data protection and process integrity. Proficient in Microsoft Office applications. Previous experience as a Customer Service Executive in a contact center or similar setting is advantageous. A' Level or Degree level education with an interest in Healthcare, Global Politics, or International Security is preferred.

Benefits

Competitive starting salary, with opportunities for performance-based increases. Structured career advancement pathway, with potential for growth. Centrally located office. Supportive and inclusive company culture. Opportunity to excel in a global setting. We celebrate diversity and encourage all colleagues to contribute their unique perspectives in an inclusive environment.

At International SOS, we pride ourselves on fostering a positive work atmosphere, emphasizing flexibility, diversity, and professional development. We strive to create a culture of inclusion, equality, and support for all team members.

International SOS has been recognized as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.