CRM Specialist for Pomellato

6 giorni fa

Milano, Lombardia, Italia Pomellato A tempo pieno

Position Overview

We are seeking a skilled CRM Specialist to join our team, reporting directly to the Sales Director. This role is essential in overseeing our Customer Relationship Management (CRM) initiatives across all retail channels, aimed at enhancing customer satisfaction and fostering sustainable growth.

About Pomellato

Pomellato is a distinguished brand known for its exquisite handcrafted contemporary fine jewellery, originating from Milan. Since 1967, we have been celebrated for our vibrant gemstones and innovative designs, championing women's empowerment and equality. Our commitment to sustainability is evident as we have achieved 100% responsible gold sourcing.

Your Responsibilities

  • Develop, refine, and implement CRM strategies to boost customer acquisition, retention, and loyalty.
  • Segment the customer database to target specific demographics, proposing and executing tailored marketing campaigns.
  • Analyze customer insights to uncover trends, preferences, and opportunities for personalized marketing efforts.
  • Collaborate with various teams, including Marketing, Sales, and Retail Operations, to ensure CRM strategies align with overall business goals.
  • Monitor and assess the effectiveness of CRM initiatives, utilizing key performance indicators (KPIs) to gauge success and identify areas for enhancement.
  • Engage with retail management and store teams to address all CRM-related needs and outcomes.
  • Ensure adherence to data protection regulations and best practices in managing customer information.
  • Provide regular updates and insights to senior management regarding CRM performance.
  • Stay informed about industry trends, best practices, and emerging technologies in CRM to drive innovation and continuous improvement.

Qualifications

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Client-focused with a strong commitment to delivering exceptional customer experiences.
  • A minimum of 5 years of experience in CRM management, particularly within the luxury retail sector.
  • Proficient in CRM software such as Salesforce, Microsoft Dynamics, or SAP CRM.
  • Strong analytical skills with the ability to interpret complex data and provide actionable business insights.
  • Excellent communication skills, capable of working effectively across diverse teams.
  • Fluency in Japanese and English; additional languages are advantageous.

Diversity Commitment

Pomellato is dedicated to fostering a diverse workforce. We believe that diversity in all its forms enriches our workplace, allowing individuals to express their talents and adapt to a dynamic world. We welcome applications from all qualified candidates, regardless of their background.

Job Type: Regular

Schedule: Full-time

Organization: POMELLATO JAPAN CO. LTD

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