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Pomellato CRM Manager

2 mesi fa

Milano, Lombardia, Italia Pomellato A tempo pieno

About the Role

Pomellato, a leading luxury jewelry brand, is seeking an experienced CRM Manager to join our Japan team. As a key member of our sales team, you will play a pivotal role in managing our Customer Relationship Management (CRM) system to enhance the overall customer experience and drive long-term growth.

Key Responsibilities

  • Develop and execute CRM strategies to drive customer acquisition, retention, and loyalty.
  • Segment the customer database and target specific customer groups, suggesting and implementing tailored marketing campaigns.
  • Analyze customer data to identify trends, preferences, and opportunities for personalized marketing initiatives.
  • Collaborate with cross-functional teams, including Marketing, Sales, and Retail Operations, to align CRM initiatives with business objectives.
  • Monitor and evaluate the performance of CRM initiatives, utilizing key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Liaise with retail management, store teams, and corporate CRM teams on all CRM needs, actions, and results.
  • Ensure compliance with data protection regulations and best practices in customer data management.
  • Provide regular reports and insights to senior management on CRM performance.
  • Stay updated on industry trends, best practices, and emerging technologies in CRM to feed innovation and continuous improvement.

Requirements

  • Graduate in Marketing, Business Administration, or related field.
  • Client-centric with a passion for delivering outstanding customer experiences.
  • Experienced (5+ years) in CRM management, including customer loyalty programs, preferably within the luxury retail industry.
  • Agile in handling CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.
  • Analytical with the ability to interpret complex data and derive actionable business recommendations.
  • Excellent communication skills with the ability to work effectively across teams.
  • Fluent in Japanese and English (additional languages are a plus).

About Pomellato

Pomellato is committed to building a diverse workforce and believes that diversity enriches the workplace. We welcome and consider applications from all qualified candidates, regardless of their background.