Pomellato CRM Manager

2 settimane fa

Milano, Lombardia, Italia Pomellato A tempo pieno
About Pomellato

Pomellato is a renowned luxury jewelry brand from Milan, known for its unique design and colorful gemstones. With a rich history dating back to 1967, the company has established itself as a leader in the industry.

Job Opportunity

We are seeking an experienced CRM Manager to join our Japan team, reporting to the Sales Director. The successful candidate will play a pivotal role in managing our Customer Relationship Management (CRM) system, enhancing the overall customer experience and driving long-term growth.

Key Responsibilities
  • Develop and implement CRM strategies to drive customer acquisition, retention, and loyalty.
  • Segment the customer database and target specific customer groups, suggesting and implementing tailored marketing campaigns.
  • Analyze customer data to identify trends, preferences, and opportunities for personalized marketing initiatives.
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives.
  • Monitor and evaluate the performance of CRM initiatives, utilizing key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Liaise with retail management, store teams, and corporate CRM teams on all CRM needs, actions, and results.
  • Ensure compliance with data protection regulations and best practices in customer data management.
  • Provide regular reports and insights to senior management on CRM performance.
  • Stay updated on industry trends, best practices, and emerging technologies in CRM to feed innovation and continuous improvement.
Requirements
  • Graduate in Marketing, Business Administration, or related field.
  • Client-centric with a passion for delivering outstanding customer experiences.
  • Experienced (5+ years) in CRM management, including customer loyalty programs, preferably within the luxury retail industry.
  • Agile in handling CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.
  • Analytical with the ability to interpret complex data and derive actionable business recommendations.
  • Excellent in communicating with others, with the ability to work effectively across teams.
  • Fluent in Japanese and English (additional languages are a plus).
About Us

Pomellato is committed to building a diverse workforce, believing that diversity enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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