Facilities Operations Manager

2 settimane fa

Ascoli Piceno, Marche, Italia Jll A tempo pieno

About the Role:

This position will ensure high-quality and consistent delivery of all services across a pharmaceutical production site. The role will involve continuous improvement, day-to-day facilities coordination, and management of ad-hoc projects for the client's facilities.

Key Responsibilities:

  • Manage the Integrated Facilities Management (IFM) including GMP operations on site for our client in the pharmaceutical industry.
  • Establish open and transparent relationships with client Plant Managers, Area and Site FM managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL's services.
  • Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.
  • Maintain interface with key client stakeholders, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues.
  • Manage quality compliance (regulatory, client and JLL) for all relevant in-scope systems and processes in JLL scope of works.
  • Liaise with the EHS and Quality teams.
  • Deliver against the set KPI's around down time, costs, maintenance and process compliance, and secure continuous improvements in each of the KPI area's.
  • Be proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements and the implementation of audits.
  • Ensure compliance with portfolio wide initiatives and required local laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
  • Supervise vendor performance.
  • Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements.
  • Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings.
  • Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process.
  • Responsible for overall team management, staff development and planning.
  • Execute staff succession and growth plans.
  • Recognize success of the team and the individual using appropriate recognition and rewards.
  • Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
  • Implement best practice from within and outside of JLL.

Requirements:

  • A manufacturing mindset and experience in the manufacturing domain.
  • 8+ years of relevant working experience in a GMP facility or similarly regulated industry.
  • Knowledge of Quality Management processes in regulated environments.
  • Experience as a service provider, in setting up constructive client relations, delivering of facilities contracts and the related PL.
  • A strategic thinker with capability and experience to work with a wide range of stakeholders.
  • Hands-on if required; reputation for delivering results.
  • Strong communicator, both verbally written, in English and local language.
  • Strong interpersonal skills and problem-solving ability.

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