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Front Desk Agent

2 mesi fa

Milano, Lombardia, Italia Radisson Collection Hotel, Palazzo Touring Club Milan A tempo pieno

Descrizione del Lavoro

La nostra azienda, Radisson Collection Hotel, Palazzo Touring Club Milan, è alla ricerca di un professionista appassionato e sorridente per garantire un'esperienza personalizzata e di qualità agli ospiti.

Responsabilità

  • Supportare il buon funzionamento del reparto Front Office, curando al massimo livello tutti gli aspetti del viaggio e dell'esperienza degli ospiti.
  • Operare in team per garantire la massima soddisfazione degli ospiti, anticipando e soddisfacendo le loro esigenze nel corso dell'intero soggiorno.
  • Assicurarsi che le preferenze ed indicazioni date dagli ospiti in fase di prenotazione siano rispettate e comunicate ai reparti interessati in modo tempestivo e professionale.
  • Gestire le amenities e assicurare soggiorni memorabili ai VIP in arrivo.
  • Promuovere la cultura e valorizzare il programma fedeltà di RHG, promuovendo i servizi della struttura con attività di upselling e crosseling.
  • Costruire e mantenere rapporti di lavoro efficaci, promuovendo la cultura e i valori aziendali.
  • Assicurare l'aderenza e la conformità alla legislazione e alle procedure interne di compagnia.

Requisiti

  • Passione per il mondo hospitality.
  • Esperienza al Front Office.
  • Spiccata customer attitude e senso dell'ospitalità.
  • Approccio pratico, dinamico e buona capacità di trovare soluzioni creative.
  • Ottime capacità di comunicazione e relazione.
  • Integrità e serietà professionale.
  • Ottima conoscenza della lingua inglese, ulteriori conoscenze linguistiche saranno considerate un plus.

Benefici

  • Tariffa preferenziale riservata ai dipendenti di RHG e ad amici e familiari in tutti gli Hotel del gruppo.
  • Formazione individuale per lo sviluppo di competenze personali e professionali, sempre disponibile con Radisson Academy.
  • Opportunità di sviluppare il proprio talento in un contesto internazionale con 1700 hotel nel mondo.
  • Possibilità di alloggio in una delle nostre strutture durante le prime settimane di inserimento in azienda.
  • Buoni pasto inclusi.