Front Desk Hospitality Agent

4 settimane fa


Milano, Lombardia, Italia Sonder A tempo pieno
About the Role

Job Summary:

We are seeking a highly motivated and service-oriented Front Desk Hospitality Agent to join our team at Sonder. This role is perfect for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences.

Key Responsibilities

Key Responsibilities Include:

  • Providing exceptional guest service and creating a warm welcome for all visitors to our properties
  • Ensuring seamless communication with guests through various channels, including in-person, phone, and digital communication systems
  • Resolving guest issues promptly and efficiently, while maintaining a professional and courteous demeanor
  • Maintaining the cleanliness and organization of both guest-facing and back-of-house areas
  • Supporting the back-of-house team as needed, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  • Assisting with administrative tasks to ensure smooth operations and continuous improvement in the guest experience
Requirements and Qualifications

Requirements and Qualifications Include:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
  • Personable, service-minded, and positive attitude
  • Excellent problem-solving skills and ability to think on one's feet
  • Strong computer literacy and writing skills
  • Organized, hardworking, and detail-oriented individual
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
Benefits

We Offer:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
About Sonder

Sonder is a revolutionary hospitality company that is redefining the way people stay. We believe in creating a world of better stays open to all, and we are committed to building a workplace where employees can thrive. If you are passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.



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