Front Desk Hospitality Agent
4 settimane fa
Job Summary:
We are seeking a highly motivated and service-oriented Front Desk Hospitality Agent to join our team at Sonder. This role is perfect for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences.
Key ResponsibilitiesKey Responsibilities Include:
- Providing exceptional guest service and creating a warm welcome for all visitors to our properties
- Ensuring seamless communication with guests through various channels, including in-person, phone, and digital communication systems
- Resolving guest issues promptly and efficiently, while maintaining a professional and courteous demeanor
- Maintaining the cleanliness and organization of both guest-facing and back-of-house areas
- Supporting the back-of-house team as needed, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Assisting with administrative tasks to ensure smooth operations and continuous improvement in the guest experience
Requirements and Qualifications Include:
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
- Personable, service-minded, and positive attitude
- Excellent problem-solving skills and ability to think on one's feet
- Strong computer literacy and writing skills
- Organized, hardworking, and detail-oriented individual
- Ability to work a flexible schedule, including evenings, weekends, and holidays
We Offer:
- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
Sonder is a revolutionary hospitality company that is redefining the way people stay. We believe in creating a world of better stays open to all, and we are committed to building a workplace where employees can thrive. If you are passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.
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