Senior Front Desk Manager

3 settimane fa


Milano, Lombardia, Italia Russottigestionihotels A tempo pieno
Hotel Operations Manager

Russottigestionihotels is seeking an experienced Hotel Operations Manager to oversee the front office operations of our Milan Marriott Hotel. As a key member of our team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and maintaining a positive work environment.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Manage front desk staff, providing guidance and coaching to ensure excellent service delivery.
  • Collaborate with other departments to ensure seamless hotel operations.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Provide exceptional customer service, responding promptly to guest needs and concerns.

Requirements:

  • 3-5 years of experience in a front office management position, preferably in a four-star international hotel.
  • Proven track record of improving guest satisfaction and loyalty.
  • Excellent communication and leadership skills.
  • Strong problem-solving and decision-making abilities.
  • Bachelor's degree in Hospitality Management or a related field.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and experienced team.
  • Professional development and growth opportunities.


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