Security Supervisor

Your opportunityThe Mall Simon Luxury Outlets is currently seeking a new Security Supervisor, being based at our Mall in Firenze.As Security Supervisor, you will oversee all security operations to ensure the safety and protection of our guests, employees, and property across the malls. You will supervise the security function across our malls, implement security procedures, coordinate emergency protocols, and collaborate with all mall departments to uphold the highest standards of safety within a luxury environment.How you will contributeYour main responsibilities will include:Supervise and coordinate activities of security suppliers across the malls, ensuring security services meet the highest standards, aligned with the image of our malls.Verify daily and weekly reports, planning, attendance, cost summaries, and monthly invoicing.Train and mentor security suppliers on protocols and emergency procedures.Implementing and maintaining security procedures, protocols, and emergency plansMonitoring the safety of guests, staff, assets, and facilities across the mallConducting regular patrols, inspections, and risk assessments – daily basisEnsuring compliance with local regulations and internal policiesLiaise with law enforcement and emergency services when required.Managing CCTV systems, alarm systems and incident-reporting processesAccess Control & Badge Management CoordinationResponding promptly to emergencies, incidents, and guest concernsCoordinating with external authorities when necessaryPreparing reports on incidents, risks, and security performanceSupporting VIP arrivals, high-profile events, and sensitive operationsProviding ongoing safety training for mall employeesEnsuring a discreet, professional, and guest-focused security presenceEnsure full responsibility for the security budget, monitoring costs and ensuring compliance with financial targetsWhat We’re Looking ForPrevious experience as a Security Officer or Supervisor is required; experience in luxury hospitality or a similarly high-standard environment is a plusStrong leadership, communication, and crisis-management skillsSolid understanding of safety regulations, risk prevention, and emergency protocolsAbility to remain calm, professional, and solution-oriented in high-pressure situationsHigh ethical standards, discretion, and integrityExcellent organizational and decision-making abilitiesFamiliarity with security systems (CCTV, access control) and incident reportingFluent in Italian, good in English is required (additional languages are a plus)A guest-focused approach with strong interpersonal skillsWhy work with us?This is an excellent opportunity to join The Mall Simon Luxury Outlets at a time of extraordinary growth, make a meaningful personal contribution, and become part of a thriving team within a luxury fashion environment that offers endless opportunities to learn and grow. Talent development is a core managerial principle at The Mall Simon Luxury Outlets, and we are committed to identifying and nurturing new talents. Our shared vision encourages initiative and supports every employee in reaching their full potential in a stimulating and rewarding workplace.The Mall Simon Luxury Outlets is committed to building a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It creates opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a constantly changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.#J-18808-Ljbffr