Customer Service Specialist
1 settimana fa
EuropeItalyLE_0147-Grohe S.p.AEmployee AssignmentHybridFull Time22 December 2025Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.About The RoleReporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction.Key ResponsibilitiesManage the full lifecycle of customer orders: intake, entry, tracking, and fulfilmentMonitor shipments and proactively resolve delivery or product availability issuesHandle commercial returns and complaints professionally and efficientlySupport internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolutionGenerate and process periodic reports and statisticsCoordinate with Operations and Logistics to ensure timely deliveriesMaintain accurate customer records and verify commercial conditionsWhat We’re Looking ForBachelor’s degree2–3 years of experience in order management or customer serviceProficiency in SAP and Excel; familiarity with CSD tools is a plusFluent in Italian and EnglishStrong interpersonal skills with a resilient and solution-oriented mindsetAbility to take ownership, manage difficult conversations, and build lasting relationshipsIdeal TraitsEmpathy and a genuine interest in customer satisfactionPositive attitude and ability to remain composed under pressureCommitment to continuous improvement and collaborationWork EnvironmentHybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office)Team of 6: collaborative and supportive, with a culture of growth and developmentWhy Join UsAt LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesManufacturing#J-18808-Ljbffr
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Customer service specialist
1 settimana fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Customer Service Specialist
7 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product...
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Customer Service Specialist
1 settimana fa
Via Milano, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU'LL...
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Customer Service Specialist
1 settimana fa
Via Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL...
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Logistics & SAP Customer Service Specialist
1 settimana fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Specialist
1 settimana fa
Via Milano, Italia LIXIL A tempo pienoGrohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.About The RoleReporting to the Leader of Customer Service Italy, you...
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Hybrid Customer Service
1 settimana fa
Via Milano, Italia LIXIL A tempo pienoAn international manufacturing company is looking for a proactive Customer Service Specialist to join its team in Milan. This full-time hybrid role involves managing the full lifecycle of customer orders and resolving delivery issues while ensuring customer satisfaction. The ideal candidate has a Bachelor’s degree, 2–3 years of experience in customer...
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Customer Service Specialist
2 giorni fa
Via Milano, Italia Listgrove Ltd A tempo pienoINTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975.Customer Service Specialist – Italia Il Cliente: Il nostro cliente è un produttore e fornitore europeo di prodotti FMCG. Descrizione del Ruolo: Gestione...
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Customer Service Technical Specialist
1 settimana fa
Via Milano, Italia Wolters Kluwer A tempo pienoOverviewJoin to apply for the Customer Service Technical Specialist role at Wolters Kluwer.Wolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca un Customer Service Technical Specialist per supporto applicativo e sviluppo software. Il ruolo prevede attività operative su sistemi interni, con...
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Customer Service Specialist
2 settimane fa
Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
